PRIVACY POLICY
This Privacy Policy (the “Policy”) is intended to explain Ivonne Hercia’s (“the Company,” “our,” “us,” or “we”) practices concerning the protection and collection of personal data collected in our website and apps owned and operated by the Company (collectively “the website”). This Policy allows you to learn more information about how we use the personal data you provide to us, the nature and use of navigation information processed when you visit the website, and about your rights.
This Policy, along with the Terms and Conditions of the website, governs the use we make of your personal data and personal data collected and processed when you visit the website. By using the website, you fully accept the terms of this Policy.
The Company reserves the right to modify or update the Policy from time to time and the changes will be applicable immediately.
PROTECTING PERSONAL DATA
Ivonne Hercia undertakes to preserve the confidentiality of any information provided by you. Furthermore, you have the right to gain access to any of your personal information that concerns you, to have that information rectified and to have that information removed by sending an email to the following address: info@ivonnehercia.com.
We respect the confidentiality of any personal data that you may provide to us. “Personal data” refers to any information that identifies or could reasonably identify you, and may include things such as your email address, physical or mailing address, or mobile phone number.
Personal data is processed by the Company pursuant to the security provisions provided by applicable law to prevent the loss and destruction, even accidental, of data, unauthorized access to the data, and illicit or dishonest use of the data. If that we are required by law to inform you of a breach of your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Personal data collected will be retained and processed via an electronic system managed by the Company. The Company currently uses a third party for hosting and your personal data is currently collected, stored, and maintained on the third party’s servers.
The Company may, directly or through third parties, provide technical management and maintenance services for the website, as well as part of our customer acceptance process and fraud identification and detection procedures.
Limitation of Liability
We are not responsible for any breaches of security or unauthorized access that may occur on the third-party service provider’s systems. In the event of a data breach involving the third-party service, we will take immediate steps to notify affected users and work with the third-party to address the issue.
COLLECTED PERSONAL DATA
Personal data will be collected during visits to the website, when performing a purchase on the website and on direct sells according to your interaction with our services and features, when participating in any of our events, when registering for an account on the website, when requesting information about the Company or about our products.
The Company is responsible for processing your personal data and is also the party who controls and manages the personal data collected and processed, the objectives of the processing and its conditions, the scope of communication of personal data to third parties, the data protection measures taken to protect and save data, and how you can check the processing of your data and enforce your rights.
These are some examples of the type of information that we collect or might collect from you and how we use that information.
Account Registration. We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. We use this information to provide account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
Order Placement. We collect your name, billing address, shipping address, e-mail address, phone number when you place an order. We request your debit/credit card number to accept the payment, but we do not store your card information. We use your information to perform our contract to provide you with products or services.
Client information. We collect the names, and contact information, of our clients and their employees with whom we may interact. We use this information to contact our clients and communicate with them concerning normal business administration such as projects, services, and billing, or to contact the client to discuss their requested custom jewelry design and creation.
Newsletter. When you sign up for our newsletters, we collect your name and email address. We share information about our products and services with individuals that consent to receive such information. We also use this information to share information about our products or services.
Cookies and first party tracking. We use cookies to ensure our website operates efficiently.
Cookies and third-party tracking. We use a third-party application to ensure the functioning of our website. It might be that those third-party vendors use cookies to increase user experience and for their own analytics. We do not control their tracking processes.
Feedback/Support. If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, to reply. We use this information to receive, and act upon, your feedback or issues.
USE OF PERSONAL DATA
Some of the personal data we collect is essential for processing your requests (mainly your first and last names, postal addresses, email addresses and telephone number). With your consent, the Company also may use your personal data for marketing purposes which means you may be sent promotional information and information about the Company’s products, such as promotions, special events, exhibitions, and fairs organized by the Company or in which it participates, and to conduct surveys. These marketing communications are sent by email or text messages.
We share your name, address, phone number with our partner shipping companies with the purpose of shipping to you the selected items you purchased from us.
We may also share personal data with law enforcement agencies if we reasonably believe unlawful activities have occurred or the personal data may aid in an ongoing investigation. We may also share personal data with law enforcement if we determine, in our sole judgment, that you have violated our agreements or policies or that the release of your personal data may protect the rights, property, interests, or safety of the Company or any third party.
We will keep your personal. data for as long as we have a business need and purpose to retain your personal data, including storage for archival purposes. When we believe we no longer need such personal data, we will destroy or otherwise dispose of your personal data in a manner intended to preserve your privacy and security and as required by applicable law.
We do not sell or share your personal information in exchange for monetary compensation.
USER RIGHTS
At any time, you may exercise your rights under applicable law, including:
Access To Your Personal Information. You may request access to your personal information by contacting us by email at info@ivonnehercia.com. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. If you are a registered user of the website, you can have direct access to your information through your account.
Changes To Your Personal Information. We rely on you to update and correct your personal information.
Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
Revocation Of Consent. If you revoke your consent for the processing of personal information then we may no longer be able to provide you with services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
You may use an authorized agent to submit a request to access your information, delete your information, or opt out of the sale of your information.
CONSENT WITHDRAWAL
You can withdraw your consent at any time and free of charge regarding the use of your personal data for marketing purposes, either by clicking on an “unsubscribe” link in any email communication or by sending an email to info@ivonnehercia.com.
COOKIES
“Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed.
The website uses “cookies” to help you personalize your online experience. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use the following types of cookies:
Necessary cookies. These are cookies that are required for the operation of our website. This includes, for example, cookies that enable you to log into secure areas of our website.
Functional cookies. Functional cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name, and remember your preferences.
Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website for example helping the users to find what they are looking for easily.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company’s services or the website.
COOKIES CONSENT
SOCIAL MEDIA SHARE
You can share some information or content found on the website on social media. By clicking on the “like” or “share” buttons the content is exported from the Company’s servers and uploaded on that social media’s website.
The use of that content is then governed by the privacy policy and terms and conditions of that third party social media site and not by the Company. Our company is not responsible for the privacy practices or the content of third-party social media sites.
This Policy does not apply to websites or applications offered by other organizations or individuals that may be displayed as content in a search on the website.
CALIFORNIA RESIDENTS
California residents who have an established business relationship with the Company are entitled to ask us for a notice describing what categories of personal data we share with third parties for their direct marketing purposes. This will include the categories of information shared with third parties and a list of the third parties with which it is shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please send us an email to info@ivonnehercia.com.
We do not sell your information to any third parties.
The website is not intended for use by persons under the age of 18.
You have all the user rights as listed in the User Rights section of this Privacy Policy.